Privacy Policy

Your information stays private.

Effective date: 31-07-2026

Net Connect Telecom (Pvt) Ltd respects the privacy of every customer, visitor and business partner. We collect only the information needed to deliver, support and improve our services, and we do not use customer information for personal reasons.

We do not sell personal information. We also do not share it with third parties for their own marketing or unrelated purposes. Limited sharing may happen only when it is necessary to provide a service, process a payment, comply with the law, or work with a trusted partner under confidentiality obligations.

Because our work covers connectivity, software, hosting, security and solar projects, this policy explains how we handle information across our online and offline services.

Information we collect

Only what we need to serve you.

We may collect the following categories of information when you use our website, request a quote, register for a service, contact support, or enter into a contract with us:

Identity and contact details such as your name, phone number, email address, company name and mailing address.
Service and billing details such as account records, invoices, payment confirmations and project or installation information.
Technical and usage details such as browser type, device information, IP address, log data and website interaction data.
Support and communication records such as messages, call notes, attachments and requests submitted through our forms or channels.
Location or site details that help us design, install, activate or maintain connectivity, solar, software or security services.

Where required for a particular service, we may also collect information that is necessary to complete setup, verify identity, or comply with licensing, tax, or regulatory requirements.

How we use it

We use information to deliver the service, not for personal gain.

Service delivery

To set up, operate and maintain the services you ask us to provide, including support, provisioning, installation and customer care.

Billing and administration

To create quotes, process invoices, manage subscriptions, record payments and keep our business records accurate.

Improvement and security

To improve our website, monitor reliability, protect our systems, detect fraud and keep services secure and stable.

Legal compliance

To meet legal, tax, contractual and regulatory obligations, and to respond to lawful requests from authorities when required.

Sharing and disclosure

No sale, no misuse, no unnecessary disclosure.

We do not sell, rent or trade customer information. We do not use it for personal reasons, and we do not share it with third parties for their independent marketing or unrelated commercial purposes.

We may share information only in limited circumstances, such as:

with employees, contractors and service providers who need the information to perform work on our behalf;
with payment processors, logistics partners or technical providers that are necessary to complete a transaction or service;
with infrastructure, network or licensing partners when their involvement is required to deliver the requested service;
with regulators, courts or law enforcement when disclosure is required by law or to protect our rights, customers or systems;
in connection with a merger, acquisition, reorganisation or similar business transaction, if applicable and permitted by law.

Anyone receiving data on our behalf is expected to keep it confidential and use it only for the purpose we define.

Cookies and logs

Website data helps the site work properly.

Our website may use cookies, local storage or similar technologies to keep the site secure, remember preferences and understand how visitors use the pages. We may also maintain standard server logs for security, diagnostics and performance monitoring.

These tools are used to keep the site functioning and to improve the experience. You can manage cookies through your browser settings, although some parts of the site may not work correctly if cookies are disabled.

Data retention

We keep information only as long as needed for the purpose it was collected, to meet legal or accounting obligations, or to resolve disputes.

Security

We use reasonable technical and organisational safeguards to protect personal information from unauthorised access, alteration or loss.

Your choices

You may request access, correction or deletion of your personal information, subject to legal and contractual limits that apply to the service.

Children's privacy

Our services are intended for business and general public use. We do not knowingly collect personal information from children without appropriate consent.

Third-party links

Other sites have their own policies.

Our website may contain links to third-party sites or services. We are not responsible for the privacy practices or content of those external sites, and we recommend reviewing their policies before sharing personal information with them.

We may update this policy from time to time to reflect changes in our services, legal requirements or internal practices. When we do, we will post the updated version on this page.

If you have any questions about this policy or how we handle information, please contact us using the details below.

Contact

Reach us about privacy or data requests.

Net Connect Telecom (Pvt) Ltd

Office 03, 2nd Floor, ASKAAN 1, E-11/1, Islamabad, Pakistan

Phone: +92 321 811 77 00

Email: info@net-connect.us