Net Connect Telecom

Terms of Service

Effective date: 02-08-2026

Clear commercial terms for every service and project.

These Terms of Service explain the standard conditions under which Net Connect Telecom (Pvt) Ltd, also referred to as NCT, provides connectivity, solar, software, hosting, Microsoft Cloud and AI, ICT consultancy, security and related technology services.

By requesting a quotation, issuing a purchase order, approving a proposal, making payment, accessing a subscription, or using any NCT service, the customer agrees to these terms unless a separate written agreement signed by NCT states otherwise.

These terms are intended to keep responsibilities, payments, delivery scope and risk clear before work begins.

Orders and approvals

Work starts after proper written approval.

NCT does not normally initiate a company project without a proper purchase order, work order, contract, signed proposal, official email approval, or another written instruction acceptable to NCT.

For corporate, government, institutional and business customers, a valid purchase order or written approval is required before procurement, deployment, installation or development work begins.
For individual customers, NCT generally works on the basis of 100% advance payment before service activation, procurement, installation or project execution.
Exceptions may be approved at NCT's discretion and should be confirmed in writing.
A quotation does not reserve inventory, resources, pricing, exchange rates, third-party licenses or delivery slots unless NCT confirms this in writing.

Any change in scope, site condition, customer requirement, regulatory requirement, third-party pricing, exchange rate, tax, freight, or vendor availability may require a revised quotation or change order.

Payments and billing

Payments must match the approved commercial terms.

Advance payment

Individual customer work is generally handled on 100% advance payment. Business projects may follow the payment schedule approved in the proposal, purchase order or contract.

Taxes and charges

Prices are subject to applicable taxes, duties, bank charges, withholding requirements, freight, exchange-rate movement and government levies unless clearly stated otherwise.

Delayed payment

NCT may pause delivery, support, subscription renewal, service activation or handover if invoices, milestones or recurring charges are overdue.

Recurring services

Internet, hosting, cloud subscriptions, software support and managed services may renew periodically unless cancelled according to the agreed billing cycle.

Insurance and project risk

Insurance is the customer's choice unless agreed otherwise.

The customer is responsible for deciding whether insurance is required for a project, site, equipment, shipment, installation, solar system, network hardware, software deployment or any related asset.

If the customer wants NCT to arrange or coordinate insurance, NCT may charge an additional amount depending on the value, nature, duration, site location, insurer requirements and risk profile of the project.

NCT is not responsible for uninsured loss, theft, damage, disaster, fire, flood, civil disturbance, force majeure event, misuse, power fluctuation or third-party action unless responsibility is expressly accepted in writing.
Risk for equipment, hardware, devices, panels, batteries, licenses or materials may transfer to the customer upon delivery, installation, activation, handover, or as otherwise stated in the approved commercial document.
Customers should maintain suitable site security, access control, electrical protection, environmental protection and insurance where appropriate.

Customer responsibilities

Project success depends on timely customer support.

The customer must provide accurate information, site access, permissions, approvals, power availability, network details, domain control, administrative access, user lists, data, drawings, business requirements and any other support reasonably needed for NCT to perform the work.

The customer is responsible for obtaining any site permissions, landlord approvals, rooftop access, civil-work approvals, internal approvals or authority clearances unless NCT has expressly accepted that responsibility in writing.
Customer delays may extend delivery timelines and may create additional costs for remobilisation, storage, travel, staff time, vendor coordination or rework.
The customer must not use NCT services for illegal, abusive, fraudulent, harmful, infringing, spam-related or network-disruptive activity.
The customer is responsible for backing up its own data unless a managed backup service has been purchased from NCT.

Delivery and acceptance

Timelines are planned honestly, but dependencies matter.

Delivery timelines

Estimated timelines depend on approvals, payments, site readiness, third-party providers, import or vendor lead times, weather, logistics and technical dependencies.

Scope control

Any work outside the approved scope may be treated as a change request and may require additional cost, timeline and written approval.

Acceptance

A service or project may be treated as accepted after delivery, activation, handover, beneficial use, written approval, or failure to report material issues within a reasonable review period.

Site visits

Additional site visits caused by customer delay, inaccessible premises, unsafe conditions, missing approvals or changed requirements may be separately chargeable.

Services and subscriptions

Technology services can include third-party terms.

NCT may provide services that include third-party hardware, software, cloud subscriptions, Microsoft services, hosting platforms, domain registrars, payment processors, logistics providers, telecom infrastructure partners, licensing partners, insurers or vendors.

Where third-party terms apply, the customer must comply with those terms in addition to NCT's terms. NCT is not responsible for changes in third-party pricing, service availability, licensing rules, product features, vendor policies or external platform outages.

Microsoft 365, Azure, AI and cloud subscriptions are subject to the applicable Microsoft and marketplace terms, licensing rules and usage policies.
Domain names, hosting, email, SSL certificates and subscriptions may be suspended, cancelled or lost if renewal payments are not made on time.
Connectivity, wireless, satellite broadband and infrastructure services may depend on coverage, line of sight, signal quality, upstream providers, spectrum conditions, licensed partners and regulatory requirements.
Solar, CCTV, access control and hardware projects may depend on site conditions, electrical quality, structural readiness, weather and manufacturer warranty conditions.

Warranty, support and liability

Support is provided within the agreed scope.

NCT will make reasonable efforts to provide services professionally and in line with the approved scope. Any warranty, support level, service level, maintenance period or response time applies only when stated in writing.

Manufacturer warranties are subject to the manufacturer's own terms, exclusions and claim procedures.
NCT is not responsible for damage or service failure caused by misuse, unauthorised changes, third-party work, customer equipment, poor power quality, environmental conditions, malware, cyberattack, expired licenses, unpaid subscriptions or force majeure events.
To the maximum extent permitted by applicable law, NCT's liability is limited to the amount paid by the customer for the specific service or project giving rise to the claim.
NCT is not liable for indirect, incidental, consequential, special or business losses, including loss of profit, revenue, goodwill, data or opportunity.

Intellectual property

Ownership follows the approved agreement.

For custom software, websites, automation, AI workflows, documents, drawings and other deliverables, ownership and usage rights are governed by the approved proposal, contract or invoice terms.

Unless expressly transferred in writing, NCT may retain ownership of its pre-existing tools, templates, frameworks, libraries, methods, know-how, reusable code, designs and internal processes. The customer receives the rights necessary to use the final deliverable for the agreed purpose after full payment.

The customer must ensure that materials, data, logos, content, access credentials and instructions supplied to NCT do not infringe third-party rights or violate applicable law.

Cancellation and updates

Commercial commitments must be handled in writing.

Cancellation, suspension, refund, rescheduling or termination requests must be submitted in writing. Approval depends on the project stage, work already performed, resources allocated, subscriptions activated, materials procured, vendor commitments and the applicable commercial terms.

Advance payments may be non-refundable where work has started, subscriptions have been activated, licenses have been purchased, equipment has been procured, or vendor commitments have been made.
NCT may suspend or terminate services for non-payment, misuse, unlawful activity, security risk, breach of terms, or instructions that expose NCT to legal, regulatory, financial or reputational risk.
NCT may update these Terms of Service from time to time. The updated version will be posted on this page and will apply from the stated effective date.

Law and disputes

Disputes should be resolved professionally first.

These terms are governed by the applicable laws of Pakistan unless a separate signed agreement states otherwise.

The parties should first attempt to resolve any dispute through good-faith commercial discussion. If a dispute cannot be resolved, it may be handled through the dispute-resolution process, forum or court that applies under the relevant contract or applicable law.

Nothing in these terms limits any rights or obligations that cannot legally be limited under applicable law.

Contact

Reach us about service terms or project approvals.

Net Connect Telecom (Pvt) Ltd

Office 03, 2nd Floor, ASKAAN 1, E-11/1, Islamabad, Pakistan

Phone: +92 321 811 77 00

Email: info@net-connect.us